I. BASIC PROVISIONS
1.1. These Terms and Conditions (hereinafter referred to as the OP) regulate the way of booking the services provided by the accommodation operator through the online reserve system on the website, its subpages and subdomains such as booking.com
1.2. All conditions that these GTC are not governed by the accommodation of the accommodation facility published on the website of the operator www.hmapartments.sk
1.3 The service provider offered in the reserve and operator of this system is the company, Revilom Tech s.r.o., IČO: 56508905, DIČ: 2122335765, Tel. Contact: 421948380120, e-mail: mhapartmentspresov@gmail.com
1.4. These GTC come into effect and validity on the date of date.1.2.2025.
II.Selection and Reserve Services
2.1. The Operator undertakes to provide and provide services to the extent that it offers them in real time in the reserve system.
2.2. The displayed rooms and capacities are available and modified in real time by the operator. At the same time, however, by generating reservations from several systems, there may be a rare situation where the accommodation that the customer has booked in the system may no longer be available. In such a case, the operator undertakes to return the paid advance without the possibility of applying the cancellation of the operator's conditions, or to provide alternative accommodation at the level of the reserved and operator of the confirmed stay in the given or other guest selected.
2.3. The Client is only entitled to the services he had properly labeled in the reserve system and paid their price in full. All residential packages are only linked to fixed beds in the accommodation facility. In the case of an extra bed purchase, it may be ordered in case of interest, as a supplementary service in the number of overnight stays. If the customer does not order the meals and yet during the stay in the accommodation facility will be interested in catering, its value will be credited to the hotel account of the guest with the possibility of paying when leaving the accommodation facility. The accommodation offers the possibility of eating only in the form of delivery.
2.4. When booking additional services, the Customer is only entitled to the provision of such a number and scope of the services he properly booked. In this case, the order confirmation is decisive in this case, which the system automatically generates at the 3rd reservation step. The customer is entitled to additional add -on of the order with additional services at any time after the order is terminated.
III.Payment Terms and Conditions
3.1. The price of the ordered services on the website of the accommodation operator can be paid by transfer from the bank account or by credit card directly at the location of the accommodation.
When choosing a bank transfer payment, the condition of confirmation of the binding reservation is the payment of the price of the ordered services in full to the specified date on the order confirmation.
3.2. Paying data Bank Account: Revilom Tech s.r.o. Bank Name - VUB Bank, a.s Mlynské nivy 1, 829 90 Bratislava
3.3. If the Customer does not pay the price of the ordered services on the date after the order confirmation, the order will be automatically canceled. The order cancellation will be confirmed by automatically generated email, which will be sent to the e-mail address, which has been listed on online order
3.4. All fees related to the payment is paid by the customer.
IV. Cancellation of stay and refund of payments
4.1. Withdrawal from the contract and the cancellation of the reservation must always be done as soon as possible through your account, which is stated in the order confirmation or in writing to mhapartmentspresov@gmail.com in the case of cancellation of the order, the following data must be given: name and surname, permanent, permanent stay, state date, confirmation number, e-mail contact from which the reservation was made, the bank account number in IBAN format.
4.2 Online reservation is fully agreed by the Customer to the full extent with the amount of the cancellation fee determined by the operator.
-when canceling the order of 60 days or more before the start date of 10% of the order value
-when the order cancellation 15-59 days before the start date of 30% of the order value
-when the order is canceled 03-14 days before the start date of 50% of the order value
-when the order cancellation within 3 days before the start date of 100% of the order value-when the order cancellation due to: illness, family death, hospital hospital, etc. After submitting a confirmation from the doctor 10% of the value of the order
4.3. Regardless of the method of reimbursement of reserved services, the method of refund, if the Client is entitled to it in accordance with these Terms and Conditions, is always made by bank transfer from the service provider's account. The total value of the refunded services in euros will be humiliated by all costs associated with the original payment of the Provider (bank fees, charges for card payments, PayPal charges, other fees related to payment).
V. The onset and implementation of residence
5.1. After payment of the price of the ordered services in full, the Customer will be issued to the Customer and sent a reservation confirmation to the Customer, which will be proven if necessary at the time of residence .
VI.The responsibility of the operator and the customer for damage
6.1 The operator is liable for damage caused to the customer during the residence in accordance with the relevant provisions of the Civil Code and other generally binding legal regulations in force and effective in the territory of the Slovak Republic.
6.2 The operator is not responsible for jewelry, money and other valuables. But they were taken over by the operator for custody. The accommodation facility does not offer the possibility of taking jewelry, money and other valuables in custody and their placement in the accommodation facility
6.3 The customer is obliged to claim the operator's liability for damage within the time limits and in the manner provided for by the relevant provisions of the Civil Code and other generally binding legal regulations valid in the territory of the Slovak Republic
6.4 Forgotten things of guests are registered and stored for 3 months. At the end of this time, it passes the forgotten things to the local separation of losses and findings or other authorities. Forgotten things, the accommodation will be delivered to the customer only on the basis of his / her request delivered within the period specified in the first sentence of this point and exclusively at the Customer's expense
6.5 The customer is liable for the damage caused to him or the persons for which he is responsible for the operator's property as well as in life, property or health of the operator or other customer employees. The customer is obliged to compensate the injured (operator or customer or employee) in accordance with the relevant generally binding legal regulations of the Slovak Republic
6.6 The Operator is entitled to demand funding funds in the form of authorization on the customer's payment or credit card, or other form of financial compensation after termination. staying, with the advent of accommodation and check-in alone gives the customer consent to the processing and possible payment of funds for the purposes of reimbursement to the customers of drawn and unpaid services or compensation caused by customers or persons for which it is responsible for residence or to cover other receivables of the operator in connection with the customer's stay. About the conditions, informs the customer when logging in for HM apartments stay. In the event that the security is not used to cover the receivables pursuant to the first sentence of this point, it will be returned to the customer (in case of authorization on the payment or credit card of the guest cancellation before authorization) without undue delay after the end of the customer's stay.
6.7 The operator reserves the right to charge for damage or loss:
TV remote control amount € 50.00 €
Air conditioner remote control of 200 €
VII. Privacy personal data
7.1.Personal data provided in the process of reserveing the customer /will be processed in accordance with the Act of the Slovak Republic no. 18/2018 Coll on the protection of personal data, as amended. Personal data will be processed in the Information System of the Agenda of Services in Operator Revilom Tech s.r.o pod Kalváriou 57 B Prešov 08001, IČO: 56508905) (hereinafter referred to as the “Provider”) for the needs of securing selected services, settlement and recording of reservation and cancellation fees. Personal data will be provided or made available to third parties only on the basis of legislation. Personal data may also be made available to persons who provide management, operation or service of individual systems used to process personal data.
7.2. By booking a stay in the reserve system, the customer grants the landlord pursuant to Act no. 18/2018 Coll. on the protection of personal data and on amendments and supplements to certain acts, as amended, consent to the processing of personal data voluntarily stated (s) to the extent specified in the online form (name, surname, address, email, date of birth, telephone number) to marketing purposes. The obligation of confidentiality shall not apply if it is necessary to fulfill the tasks of the law enforcement authorities and in relation to the Office for Personal Data Protection in the performance of its tasks. At the same time, by completing and submitting the online form, I grant consent for an indefinite period of time to send commercial and advertising materials ("newsletters") of the provider in any electronic or printed form. I can withdraw my consent for sending newsletters at any time by clicking on the link “cancel the click newsletter” or in writing at the provider's contact address.
In Prešov on 1.2. 2025 HM Apartments & Private Spa Club